Complaints Policy & Procedure

 

The Doctors and Staff at Bedford Medical Centre are committed to providing high quality personal medical care for all our patients and their families in a safe and comfortable environment.

The objectives of our Complaints policy are: 

  • To address patient complaints, quickly, effectively and fairly
  • To gather all the relevant information involving the parties concerned in a comprehensive manner
  • To communicate the conclusion of the complaints procedure clearly to all parties within the specified period of time
  • Where appropriate to update our procedures and services and introduce corrective actions to avoid any re-occurrence of any problems identified. 

 

Complaints should be made in writing to the:

Practice Manager,
Bedford Medical Centre,
Convent Rd., Athlumney,
Navan, Co. Meath
Or by email to manager@bedfordmedicalcentre.com

Please write a letter clearly outlining

  1. The date the issue arose
  2. The person/s involved in dealing with your case
  3. The problems which arose contributing to your dissatisfaction with the service offered.

 

 

Response from Practice Manager:

  1. The Practice Manager will acknowledge your Complaints correspondence, by telephone or email, on the day the complaint is received.
  2. The Practice Manager will undertake an internal investigation and gather all the salient facts
  3. Within 5 working days, you will receive a written report from the Manager, outlining a synopsis of the events.
  4. Where appropriate, corrective action will be outlined to ensure no further reoccurrence of the problems.
  5. An opportunity for a meeting with the doctor or staff member may be suggested to conclude matters.
  6. A written record of the actions taken, and solutions agreed will be kept on file for a period of 12 months.